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Need FlipPay's bank details?
Need FlipPay's bank details?
Christiaan Lok avatar
Written by Christiaan Lok
Updated over 11 months ago

FlipPay will never send bank details via email - this is a security measure to ensure you can be confident that if you ever do receive such details from an email address presenting itself as FlipPay, it's likely a phishing scam.

You can retrieve bank details for a payment via any of the below secure options.

As a customer:

  • Login to the customer portal, tap "Repay balance" to view options to repay (including bank transfer)

  • Check your statement of account

  • Call FlipPay via phone or website chat

  • Ask the business who sent you the request (they can retrieve these details via their merchant portal)

As a merchant:

  • Login to the merchant portal

    • View a specific payment request, scroll to the "Disbursements & payments" section to view bank details

    • View your account "Settings", scroll to "Account configuration", then tap "FlipPay bank details"

  • Check your statement of account

  • Call FlipPay via phone or website chat

We do provide our bank details in statements of account (PDF files) generated from our platform, in response to feedback/preference from users.

However, we advise that any document and email can be at risk when containing bank details, so while you may be comfortable to use the details in a FlipPay statement emailed to you, you are recommended to be aware of email/document security risks and confirm bank details via the above methods before transferring funds.

Remember you are responsible for funds transferred and ensuring they are sent to FlipPay - sending to the wrong account, or to a scam account, does not remove your obligation to ensure payment to FlipPay.

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