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Access the customer portal
Access the customer portal

Access your account via FlipPay's secure web portal

Christiaan Lok avatar
Written by Christiaan Lok
Updated over 7 months ago

You can access your account via FlipPay's customer portal any time you want, enabling you to:

  • Check your balance or due date

  • View transactions and fees

  • Download a statement

  • View the original request details including terms & conditions

Accessing my customer portal

Every link to the customer portal is unique, and will log you in to a specific agreement with FlipPay. Customer portal access is only available on active agreements.

To access the customer portal, refer to any email/SMS we've sent you - most communications will include a unique link that you can follow to login.

You'll need your mobile phone handy (the one you verified when activating the agreement with FlipPay) - if you've changed your number, contact us to update your details.

Always check links before you follow them - our customer portal links look like this:

https://customer.flippay.com.au/payment-request/1234-5678

  • They're always secure, so they start with "https"

  • They're always on our domain, so they look like "customer.flippay.com.au/payment-request/"

  • The last digits are your payment request ID

If you're unsure about a link you've received or want to confirm the link to your account, contact us via phone or web chat and we'll SMS you your link.

Available information & actions

Things you can view:

  • The original request including the agency who sent it, the amount, terms & conditions accepted, fees, and any attachments/data provided as part of the request

  • Your current balance and due date

  • Scheduled and completed transactions, fees added

  • Payment methods on file

  • FlipPay's bank account details

  • A current statement of account

  • And other useful information

Stuff you can do:

  • Download a PDF statement of account (for your records, or to share with someone)

  • Make a payment

  • Change your payment method on file

  • Provide updated information relevant to your agreement

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