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Transaction types
Christiaan Lok avatar
Written by Christiaan Lok
Updated over 7 months ago

When viewing the transaction list on an individual PR, you may see a range of transactions, here's what they mean.

Note - when a transaction is "pending" - we cannot report on it's status, it's in progress within the broader Australian payments system with no other data available that that time. Our system updates transaction status in real-time when that data is provided, so just be patient.

Disbursement

The funds that we are due to send to you, or the designated 3rd party for some products:

  • Pending (transaction has been initiated but not yet completed)

    • Pay now - card payments can take a day or so for funds to be received into FlipPay's account, disbursement will not proceed until those funds are received & reconciled

    • Pay later - transaction is in progress of being sent (can be held for internal checks, or can be sent in seconds/minutes from approval)

  • Disbursed (funds have been sent)

Payments

The payment that you (or your customer, or designated 3rd party for some products) is scheduled to make to FlipPay.

  • Scheduled

    • Scheduled auto-debits (when FlipPay will automatically debit a card/account)

    • Some products don't auto-debit, but will show a similar transaction indicating when FlipPay expects to receive repayment via EFT

  • Successful

    • Card - when a card payment is successful, it will immediately show as such, allowing you to proceed with confidence that funds will be disbursed to you typically on the next business day

      • Can be triggered by the platform automatically, or a customer via the customer portal

    • Direct debit will show as successful 2-3 days after initiated, when it has cleared.

    • EFT - will only show once an EFT transaction has been received & reconciled by FlipPay

  • Pending

    • Direct debit takes 2-3 days to complete, so will show as "pending" after it has been initiated, until it succeeds or fails.

  • Failed

    • When a card payment or direct debit fails

  • Auto-retry

    • Typically scheduled automatically on card payments that fail, for 2 days after the failure.

Fees

Any fees charged to you or your customer.

  • Applied - when a fee is applied to a PR (e.g. service fee, dishonour fee, extension fee, etc)

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