Viewing a payment request shows detail of that request, and actions you are able to perform on it.
Information shown and actions available differ between payment requests based on the payment method used, finance options selected/enabled and the status of the request. Not all of the points below will be available or applicable to every request, this is ok.
Request details
The top card shows a summary of key information about the request, including:
Customer or borrower name (as applicable/available)
Payment request ID (the unique ID within FlipPay for this payment request)
Reference (your reference, added by the creating user)
Created by (the user/platform who created the request)
If the finance product offers a "statement of account", you'll see a link to tap and download the PDF.
You may also see a financial summary (depending on the type of payment or product selected), covering:
Request amount (the amount originally requested to be paid/funded)
Service fee (the fees applied - card surcharge or service fee for a finance product - and who pays that fee)
Total repayable by the borrower (if a finance product)
Amount payable to the nominated account
If you've sent a request to a customer, this is the amount FlipPay disburses to you
If you've requested FlipPay pay an external account, this is the amount FlipPay disbursed to that account
Current balance (if a finance product)
Due date (if a finance product)
Actions
You will see available actions as buttons, depending on the type of payment or product selected, and the current status of the request:
Cancel request
Typically available before a request has been activated or disbursed
Cancels the request, rendering it inaccessible by customers and no longer usable by you
Resend request
Available on payment requests send to customers, before the request has been activated/completed
Resends the SMS/email sharing the link to the customer
Mark as paid
Available on payment requests send to customers, before the request has been activated/completed
Use if you've received payment outside of FlipPay's services for this payment request, and want to mark it as paid.
Repay balance
Available on direct funding requests on some products, allowing you to trigger a direct debit on your account for the outstanding balance
Again, not all actions will be available on all requests - some payment methods or finance options won't allow these actions, or the actions may not be supported while the request is in the current status.
"See more" to view further detail
Depending on the payment method or finance option, tapping "see more" may display any of the following sections.
Additional information
Data required by FlipPay to create or activate the request (various permission settings to allow viewing, editing after a payment request has been created or activated)
Attached files
Any files attached to the payment request by you, that are not part of the "additional information" data set
Disbursements & payments
The bank account we'll disburse to
The bank account to direct repayments to (if manual payments are to be made)
The bank account or payment method we'll debit from (if auto-debit is enabled)
History
Dates the request has moved through the status lifecycle
Contact details
Contact details stored against the request, either set in the request template or by the creating user and/or customer
Again, not all sections will be displayed on all requests - some payment methods or finance options won't enable or display some sections for you, or the data may not be available while the request is in the current status.
Payments
The bottom card displays all payments on the request, past and future, once the request has been activated or completed. Not all transaction types are applicable to all payment requests.
Types of transactions
Disbursement
The payment from FlipPay to you or your nominated account
Shows as "pending" until the funds are confirmed to have been sent to you when it will show as "disbursed"
Shows "DC" (direct credit - can take 2-3 days to receive) or "NPP" (New Payments Platform - received instantly) to indicate the payment services supported by your bank
Scheduled payment
Any future payment scheduled for auto-debiting, or to be manually paid
Payment
Any successful or failed payment (via direct debit or card), showing the method and unique transaction reference
Auto retry
A future card payment scheduled for auto-debiting, automatically created by some finance product when a scheduled card payment fails
Early payout
A manual payout attempted/completed by you or a customer
Fee (multiple types)
Any additional fees added/accrued/debited to the payment request
Bank transfer
An EFT received and reconciled to this payment request