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Disbursement reference
Christiaan Lok avatar
Written by Christiaan Lok
Updated over 7 months ago

FlipPay disburses to you per request, rather than providing a bulk payment that you then need to reconcile with a separate statement.

To assist in automating/speeding your reconciliation of each payment, you can configure the reference that FlipPay adds to each bank transfer to you - this is set as a default preference per product or payment option, and also editable per request (at the time of creating the request).

Keep in mind that your bank may not necessarily accept certain characters in your reference, or have a character limit shorter than your reference - FlipPay will apply the basic formatting rules (removing special characters, limiting to 18 characters when sending), but individual banks can apply their own rules afterwards. Typically though, most references will be presented to you just as you've set them in the FlipPay app.

Disbursements for finance products

To configure references for each finance product enabled on your account:

  1. Navigate to Settings, Account configuration, Finance options

  2. View the finance product you want to change, and edit the settings on "Default reference on disbursement transaction"

Note that where the product is customer-facing, this setting will apply to up-front card/EFT transactions received on requests enabled with this product.

You'll see a list of the following:

  • Merchant reference (always present)

    • This is the reference the request sender adds when sending a payment/funding request

  • Payment request ID (always present)

    • This is the unique ID FlipPay generates for each individual payment/funding request

  • A product field (variably available depending on the product)

    • Where enabled, tap the drop down to select a data field that FlipPay requires to activate the fund (e.g. an address)

Drag 'n drop the items in this list to put them in order of preference - where possible, the reference at the top of the list will be used, if it's not available the next one will be used, and so on.

Disbursements for direct card/EFT payments

To configure default references for direct card/EFT payments (e.g. a "pay-now" request):

  1. Navigate to Settings, Account configuration, Payment services

  2. Edit the settings on "Default reference on disbursement transaction"

Note that where the product a customer-facing, this setting will apply to up-front card/EFT transactions received on requests enabled with this product.

You'll see a list of the following:

  • Merchant reference (always present)

    • This is the reference the request sender adds when sending a payment/funding request

  • Payment request ID (always present)

    • This is the unique ID FlipPay generates for each individual payment/funding request

Drag 'n drop the items in this list to put them in order of preference - where possible, the reference at the top of the list will be used, if it's not available the next one will be used, and so on.

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